Mariesa Mae will not offer any refund or exchange on any of our Love Frequency Crystal and Glass Wands or Yoni Eggs. Refunds or exchanges will only be given if your item is faulty.
Mariesa Mae will offer an exchange or refund on all items if you are not perfectly happy within 14 days of receipt of purchase for UK orders and 20 days for orders outside the UK, provided the items are returned unworn, in perfect condition and any seals attached to the product packaging remain unbroken.
Please email us at firstname.lastname@example.org to tell us that you wish to return your item or alternatively download your Return Slip here and ensure this is filled in and sent back with your return so we're able to identify and process your return as quickly as possible.
You are liable for the cost of returning items; if you wish to return any items from your order please return it to us via Royal Mail, making sure that you obtain a receipt as proof of postage as you are liable for any loss. We also recommend all orders to be returned via the Royal Mail Track and Trace service. If you exchange for alternative items, we will pay for the dispatch of your replacement order.
You are liable for the cost of returning items, customs charges or duty fees. If you exchange for alternative items, we will pay for the dispatch of your replacement order.
Please return to:
Mariesa Mae Lingerie,
154 London Road,
Please allow 3-4 days for your package to reach us (longer if outside of the UK) and up to 14 working days upon our receipt of your package for your exchange or refund to be issued. Customers will be refunded via Paypal or Worldpay for security. We do not issue refunds to a third party.
If you wish to exchange for an item that is out of stock we will inform you so that you may chose an alternative or a refund. This does not affect your statutory rights.